Q: What states do you collect sales tax in?

At this time, SEG Labs has a presence ( nexus ) in Massachusetts and Florida and is required to collect any applicable state sales & local taxes. Customers in other states are responsible for ensuring payment of any required sales and use tax.

Question 1

How fast will ink arrive?

stuart@seglabs.com · Accepted Answer

When you submit an order for ink, it is usually processed the same day as long as it arrives before noon; otherwise, it will be processed the following business day. By default, the ink will ship via standard ground. If you need a rush order, please let us know.

Question 2

Support Hours

stuart@seglabs.com · Accepted Answer

If you are enrolled in the NewsCom Remote Software Support Plan, you can reach the support hotline 24/7/365 (anytime).

Question 3

What is included with the support plan?

stuart@seglabs.com · Accepted Answer

24/7/365 access to remote support as well as upgrades to NewsCom and related components.

Upgrades to the operating system itself and hardware upgrades are not included.

Question 4

What states do you collect sales tax in?

stuart@seglabs.com · Accepted Answer

At this time, SEG Labs has a presence (nexus) in Massachusetts and Florida and is required to collect any applicable state sales & local taxes. Customers in other states are responsible for ensuring payment of any required sales and use tax.